The U.S. Career Insurance Claims Adjuster Course provides you with all the knowledge and skills you need to get your first job in the insurance claims field. You’ll start by learning about career opportunities in the industry and then learn how to investigate, negotiate and authorize payments for insurance claims. You’ll discover the elements of how to service clients, investigate claims, write reports, compose correspondence and use
the PC effectively.

Here is a complete list of the Instruction Packages, lessons and supplements you will receive.

Click on the instruction links below for complete course content.

Instruction Pack 1
Instruction Pack 2
Instruction Pack 3
Instruction Pack 4
Instruction Pack 5

Insurance Claims Adjuster Instruction Pack I  Back to Top

Introduction to Claims Adjusting
Here is a general overview of the different types of claims that adjusters encounter, such as
automobile, property, liability, accident, health, life and catastrophe claims. You will also learn about
employment opportunities in the field.

What is Insurance?
Study the basics of insurance and learn about types of insurance contracts. You’ll become familiar with
insurance concepts and terminology.

Interpersonal Relations Part 1
Gain valuable communication skills in this lesson— from effective speaking to attentive listening skills.
You’ll learn to improve voice and speech, as well as how to interact with the public.

Interpersonal Relations Part 2
Study the art of negotiation. Learn to interview policyholders and conduct investigations, as well as
interview witnesses.

The Claims Adjustment Process Part 1
Discover the role a claims adjuster plays as he gathers information from the claimant and witness,
plus photographs, reports, newspaper accounts, visual verification and expert evidence.

The Claims Adjustment Process Part 2
Here you’ll study how claims adjusters compile the information they gather and create reports. If
a claim is valid, the adjuster negotiates settlement and authorizes payment. When a claim is contested,
the adjuster works with the insurance company’s attorneys and expert witnesses to defend the
insurer’s position.

Accident and Health Insurance
Examine policies and types of health insurance, such as Medicaid, Medicare, PPOs and HMOs. You’ll also read about accident insurance policies.

Also included in Pack I:
• Reporter’s Notepad
• “You Can Do It!” CD
• Developing a Dynamic Phone Personality
• USCI sticky notes

Insurance Claims Adjuster Instruction Pack II  Back to Top

Life Insurance
In this lesson, we’ll introduce you to life insurance. Study life insurance terminology, policies and types.

The Basics of Automobile Insurance
Become familiar with the terminology used in automobile insurance policies. You’ll study types of
coverage, as well as specific claim situations, such as when uninsured motorists are involved.

Claims Adjuster Mathematics
Discover when and why claims adjusters need basic math skills. You’ll review how to use percentages,
decimals and fractions, and how these concepts are commonly used in the insurance world.

Written Communication Skills 1
This lesson reviews spelling and grammatical rules and practical applications. You’ll also understand
why written communication skills are crucial for claims adjusters.

Written Communication Skills 2
Learn to write clear reports. Additionally, you’ll learn how to take notes and record statements as a
claims adjuster.

Also included in Pack II:
• Math Tutor for the Office Professional
• How to Read Insurance Policies
• Professional Development Supplement I:
Your Professional Image
• 10-key calculator
• Grease pencil


Insurance Claims Adjuster Instruction Pack III  Back to Top

Property Insurance (Residential)
Gain a firm understanding of residential property insurance. Read about the different types of
homeowner policies and common residential property insurance claims.

Property Insurance (Commercial)
Apply what you have learned to commercial property insurance. Study common terms and
policies, as well as commercial property insurance claims.

Introduction to Liability Insurance
In this lesson, you’ll read about liability limits, legal liability, damages and defenses. You’ll also become
familiar with types of liability coverage.

Catastrophe Insurance
Catastrophe insurance covers disasters, such as earthquakes, fires, floods and tornados. Learn the
common types of catastrophe insurance, as well as catastrophe insurance claims.

Workers’ Compensation
Discover how to analyze and estimate workers’ compensation claims.

Legal and Ethical Issues for Claims Adjusters
Here we’ll discuss the legal and ethical issues that claims adjusters encounter. Study personal and
insurance ethics, as well as fraud, licensing and over and under-payment.

Also included in Pack III:
• Measuring tape
• Professional Development Supplement II: Managing Stress, Time and Money

Insurance Claims Adjuster Instruction Pack IV  Back to Top

Safety Precautions
Learn basic safety precautions and procedures that claims adjusters use—from ladder safety to
hazardous materials safety, you’ll be prepared.

The Financial Side of Claims Adjusting
Apply your math skills as you verify bills and estimates, as well as negotiate and calculate
settlements. You’ll also learn to review settled claims to determine whether irregularities occurred.

Tools of the Trade
Claims adjusters use cameras, cell phones, computers, calculators, measuring devices,
transportation and much more. You’ll see how each tool that we discuss comes into play as a claims
adjuster gets to work.


Also included in Pack IV:
• Ergonomics: Creating a Healthy Working Environment
• Professional Development Supplement III: Career Advancement
• Coffee travel mug


Insurance Claims Adjuster Instruction Pack V  Back to Top

Computer Applications Part 1
Computers play a big role in the field of claims adjusting. In this lesson, you’ll become familiar with
Microsoft® Word and its many features. You’ll use it to take notes and type reports.

Computer Applications Part 2
Build on your knowledge with a lesson on Microsoft® Excel. You’ll read about the program’s many features and learn to apply these features to the financial side of claims adjusting.

Apply the Claims-Adjustment Process to Accident, Health and Life Insurance
Now, it’s time to combine your knowledge of the claims adjustment process with what you learned
about accident, health and life insurance. Study real life claims, and walk through each scenario. Then, try
your claims-adjusting hand at similar scenarios.

Apply the Claims-Adjustment Process to Automobile, Property, Liability and
Catastrophe Insurance
Prepare for your practicum as you apply your knowledge of the claims adjustment process to
automobile, property, liability and catastrophe insurance. Study real-life claims, and walk through
each scenario. Then, try your claims adjusting hand at similar scenarios.

Claims Adjuster Practicum
Apply everything you’ve learned about claims adjustment throughout this course with a real-world
practicum.

Also included in Pack V:
• Insurance Claims Adjuster Career Starter Kit
• Computer Buyer’s and User’s Guide
• Leather Organizer